Privacy Policy

OKC PLUMBING AND HVAC INC
Effective Date: March 13, 2026

Important Notice Regarding Text Messaging Data

OKC PLUMBING AND HVAC INC. (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels, including SMS and email

Non-Personal Information

IP address
Browser type
Device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication Information

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

2. How We Use Your Information

We use the information we collect to:

Provide and improve our services
Process transactions and payments
Communicate with you about inquiries, appointments, service updates, and promotions
Enhance website functionality and user experience
Maintain security and prevent fraud
Keep records of your communication preferences and consent

3. SMS Messaging and Compliance

Text Message Program Terms and Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In and Consent

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws

Opt-Out Instructions

You may cancel SMS notifications at any time by replying STOP
You will receive a final confirmation message, and no further messages will be sent unless you opt in again
All opt-out requests are processed promptly

Message Frequency and Content

Message frequency varies based on your interaction with our business
Messages will be directly related to the services you requested
We do not send promotional content without your specific consent

Help and Support

Reply HELP for assistance, or contact us at 405-785-4822
Customer support is available during regular business hours

Carrier Information

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted only as necessary to operate our services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing and Disclosure

We do not sell, rent, or trade personal information. We may share information only in the following circumstances:

Service Providers

Third-party vendors who assist with our operations, such as payment processing and appointment scheduling
SMS aggregators and service providers solely for the purpose of delivering messages you have consented to receive
All service providers are contractually required to maintain confidentiality and security

Legal Compliance

When required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders

Business Transfers

In connection with a merger, acquisition, or sale of assets
In such cases, your information will remain protected under this Privacy Policy

All of the above categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties except aggregators and providers necessary to deliver text message services.

5. Data Security

We implement reasonable security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication measures
Regular security assessments and updates
Employee training on data protection
Breach notification procedures in accordance with applicable law
Secure backup systems and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit certain website features.

7. Your Rights and Choices

You may have the right to:

Access, update, or delete your personal information
Opt out of marketing emails by clicking unsubscribe in our emails
Opt out of SMS messages by replying STOP
Request information about how we process your data
Withdraw consent for future communications at any time
Submit a complaint to a supervisory authority if you believe your rights have been violated

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies. This Privacy Policy applies only to information collected by OKC PLUMBING AND HVAC INC.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date. If we make significant changes, we may notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

OKC PLUMBING AND HVAC INC
Phone: 405-785-4822
Email: info@okcplumbingandhvac.com
Website: https://okcplumbingandhvac.com/

By using our website and services, you consent to this Privacy Policy.